FAQ

Our products are made from natural botanical ingredients sourced from sustainable and ethical suppliers. These ingredients are carefully selected for their efficacy and skin-nourishing properties.

Yes, we are cruelty-free and not tested on animals. They are committed to ethical and sustainable practices throughout their production process.

No, our products are free from synthetic fragrances, dyes, and other potentially harmful additives. They prioritize clean formulations that are gentle on the skin.

Yes, Kanéi Skincare products are formulated with sensitive skin in mind. They avoid harsh ingredients that can cause irritation and focus on gentle yet effective botanical ingredients. If you have additional questions, on what product is best for your skin, please give us a call.

No, Kanéi Skincare products are free from parabens, sulfates, and other common skincare ingredients that may be harsh or irritating to the skin. They prioritize clean and safe formulations.

Our products can be incorporated into your skincare routine according to your specific needs and preferences. They offer a range of products, including cleansers, serums, moisturizers, and more, designed to address various skin concerns.

Yes, our products are suitable for all skin types, including dry, oily, combination, and sensitive skin. They offer products with different formulations to cater to diverse skincare needs.

Kanéi Skincare by Katura® products are manufactured in FDA approved facilities that adhere to strict quality and safety standards. They prioritize quality control throughout the production process to ensure the highest quality products.

We use natural preservatives derived from botanical sources to maintain product freshness and efficacy. They avoid artificial preservatives whenever possible.

Yes, we are committed to sustainability and environmental responsibility. We use eco-friendly packaging materials and strive to minimize their environmental footprint through responsible sourcing and production practices.

Exfoliation frequency depends on your skin type and the type of exfoliant you're using. Generally, it's recommended to exfoliate 1-3 times per week for most skin types. However, if you have sensitive skin or if you're using a strong exfoliant like chemical peels or retinoids, you may need to exfoliate less frequently to avoid irritation.

Moisturizers typically contain occlusive ingredients that lock in moisture, while hydrators contain humectants that attract moisture to the skin. Whether you need both depends on your skin type and concerns. If your skin is dry or dehydrated, using both a hydrating serum or toner followed by a moisturizer can provide optimal hydration. For oily skin, a lightweight moisturizer may be sufficient, while hydrators can be beneficial for all skin types, especially in dry climates.

Yes, wearing sunscreen is still important even when indoors or on cloudy days. UV rays can penetrate windows and clouds, leading to skin damage and aging. Additionally, exposure to blue light from electronic devices may contribute to skin damage over time. Opt for a broad-spectrum sunscreen with SPF 30 or higher, and apply it every morning as the final step in your skincare routine, regardless of the weather or your indoor activities.

Understanding your skin type and its specific needs is crucial when trying new skincare products. Look for products formulated for your skin type, whether it's dry, oily, combination, or sensitive. Patch testing a small amount of product on a discreet area of your skin can also help determine if it's compatible with your skin before applying it to your face.

If a new skincare product causes irritation, redness, or breakouts, discontinue use immediately. Switch back to your previous skincare routine until your skin returns to its normal state. If the reaction persists or worsens, consult a dermatologist for personalized advice and treatment options.

The time it takes to see results from a new skincare product can vary depending on the product's ingredients and your skin's individual response. While some products may deliver visible results within a few days or weeks, others may require more time for long-term benefits. It's essential to be patient and consistent with your skincare routine to maximize results.

Yes, it's possible for your skin to experience purging when trying certain skincare products, especially those containing exfoliating ingredients like retinoids or alpha hydroxy acids (AHAs). Purging occurs when these ingredients accelerate cell turnover, leading to the temporary appearance of breakouts as impurities are brought to the surface. However, if you experience prolonged or severe breakouts, it's essential to reassess the product and consult a skincare professional if necessary.

Introducing multiple new skincare products into your routine simultaneously can increase the risk of irritation or adverse reactions, especially if you're unsure how your skin will react to each product. To minimize the risk, introduce one new product at a time and allow your skin to adjust before adding another new product. This approach also makes it easier to identify which product may be causing any adverse reactions.

Local shipping times can vary depending on the shipping method and the distance between the sender and recipient. In general, standard local shipping within the same city or region may take 1-5 business days, while expedited shipping options can deliver within 1-2 business days. However, factors such as holidays, weather conditions, and carrier delays can also affect delivery times.

Yes, most shipping carriers offer tracking services for local shipments. Once your package is shipped, you'll typically receive a tracking number that you can use to monitor its journey online or through the carrier's mobile app. Tracking allows you to see the current status of your package, including its location and estimated delivery date, providing peace of mind and enabling you to plan for its arrival.

The cost of international shipping depends on several factors, including the size and weight of the package, the destination country, shipping method (e.g., standard or expedited), and any additional services like insurance or tracking. Generally, shipping rates for international packages tend to be higher than domestic shipping rates due to the increased distance and customs clearance processes involved.

Yes, when shipping internationally, customs duties, taxes, and other fees may apply depending on the destination country's regulations. These charges are typically assessed by customs authorities and are the responsibility of the recipient. Import duties and taxes vary depending on the value and type of goods being shipped. Please notify us first before purchasing to make sure you are including the correct amount for shipping cost in total.